At Baize Mart, we strive to ensure a smooth and satisfying shopping experience. Please review our shipping and return policy below
Shipping Policy
Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Delays may occur during high-demand periods, but we will notify you of any significant changes.
Shipping Rates & Delivery
Shipping fees are calculated at checkout based on your location and order size.
Estimated delivery times:
Local (Nigeria): 3–7 business days.
International: 7–14 business days.
Free shipping is available for orders exceeding a specified amount, as displayed on the website during promotions.
Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package.
Undeliverable Packages
If an order is returned due to an incorrect address or failure to collect, the customer will be responsible for any reshipping fees.
Return and Refund Policy
Eligibility for Returns
Returns are accepted within 14 days of delivery for unused and undamaged items in their original packaging.
Certain items, including personalized or clearance products, may not be eligible for return.
Initiating a Return
To initiate a return, contact our support team at mailto:returns@baizemart.com with your order details and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Please use a trackable shipping method, as we are not liable for lost packages.
Refunds
Refunds will be processed within 7 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method.
Shipping fees are non-refundable unless the return is due to an error or defective product.
Exchanges
Exchanges are subject to product availability. Please contact us to confirm stock before initiating an exchange.
Contact Us
If you have any questions or need further assistance, feel free to reach out:
Email : support@baizemart.com
This policy ensures transparency and builds trust with your customers. Let me know if you’d like adjustments!